Contact support
Email bzhuang3.gcp@gmail.com, or tap Settings → Contact us in Handpick to start an email with your app version and iPhone model already filled in. Please don’t attach private photos unless they are needed to show the problem.
Sorting photos
How do I sort my photos?
Swipe down to keep a photo and swipe up to move it to Trash. Swipe left or right to browse. Double-tap to favorite a photo, or tap an album to file it there.
Where do photos go when I swipe up?
They wait in Handpick’s Trash, and nothing leaves your library yet. Tap the trash icon on the Organize screen, then tap Delete. iOS asks you to confirm before anything is removed.
Can I get a deleted photo back?
Before you delete, open Trash and tap Recover. After you delete, the photo stays in Recently Deleted in the Photos app for 30 days, and you can recover it there.
Privacy and access
Does Handpick upload my photos?
No. Handpick sorts and analyzes your photos on your iPhone. There is no Handpick server, and the developer never sees your library. If a photo is stored only in iCloud, the Photos app may download it so Handpick can show it.
Why can’t Handpick see all my photos?
You may have given it access to selected photos only. Open Settings → Apps → Handpick → Photos on your iPhone and choose Full Access.
Handpick Plus
What comes with Plus?
Sorting, favorites, albums, and Trash are free. Plus adds Duplicates, Junk first, every trip and memorable day, Large Files, and the preferences in Settings, such as the default view and calendar background. Your newest trip, memorable day and yearly occasion are free to open.
How do I restore my purchase?
In Handpick, tap Settings → Restore purchases. Make sure you are signed in with the Apple Account you used to buy Plus.
How do I cancel my subscription?
Open the Settings app, tap your name, then Subscriptions → Handpick. Cancel at least 24 hours before it renews to avoid the next charge. Plus stays active until the end of the period you paid for. Lifetime never renews.
How do I get a refund?
Apple handles every payment, so refunds go through Apple. Go to reportaproblem.apple.com, sign in, and choose the purchase.
Policies
Read the Privacy Policy and the Terms of Use.